Privacy Policy
Short Version:
We ensure that your data is handled in compliance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and other relevant legislation.
Long Version:
In this document, 'we' refers to Kidsplay Bouncy Castle Hire and its representatives. 'You' refers to visitors to our website and our customers.
Who is Responsible for Your Data? Our data protection officer and company owner is Alan Elphick. The data protection officer ensures the secure storage and processing of your data. You can contact them at alan@kidsplay-plymouth.co.uk.
Why Do We Process and Store Your Data? We process and store your data when you make an enquiry or place an order with us, enabling us to provide Bouncy Castle Hire services. This includes your name, contact details, and IP address. We also retain your details for tax and insurance purposes.
We only process data that you directly provide and which is necessary for our business operations.
How Long Will We Keep Your Data? We may retain your personal details for up to 6 years after your last transaction with us, as required for tax and insurance reasons. After this period, your data will be anonymised unless you have opted in to receive ongoing communications from us.
Who Has Access to Your Data? Access to your personal data is managed by our data protection officer and authorized staff members. Additionally, certain service providers such as Booking Online Ltd (our website provider) and Fast mail (our email provider) may store copies of your data as necessary for their service provision. Social media platforms may also retain copies of your messages if you contact us through these channels.
We do not sell or provide your data to third parties for marketing purposes.
With Whom Else Might Your Data Be Shared? We reserve the right to share your personal data with third parties if required by law, such as in the case of an insurance claim, tax audit, or to prevent fraud.
How Can You Access Your Stored Data? You have the right to request details of the data we hold about you. We can send a copy of your data to the email address you provided during your interactions with us.
Your Right to Deletion If you are no longer a customer, we may need to retain some of your data for legal reasons related to tax or insurance. Otherwise, we will comply with your request for deletion as feasible.
How Can You opt In or Out of Marketing Messages? You can manage your marketing preferences at any time by clicking the unsubscribe link in the emails we send, or by contacting us through other communication channels.
How Does Our Website Use Cookies? Our website uses temporary cookies to facilitate order placement. These cookies do not identify individual visitors.
Third parties, such as Google Analytics, may also set cookies to analyse website performance. These parties have their own cookie policies.
How Can You Make a Complaint About Our Use of Your Data? If you have concerns about our use of your data that we cannot resolve, you may contact the Information Commissioner's Office (ICO), the UK's data protection authority.